Objectives of  

• Create group of “appropriate” members, with common interests
• Collect and distribute industry statistics and data
• Introduce and manage a code of conduct
• Protect members interests (including fraud prevention)
• Handle external relations, and collaborate with the press and the regulators
• Give confidence to the public, businesses, the financial community and parties who transact with the members

Compliance

All members agree to support these objectives

Complaints procedure

Any complaints about members, or the association should be expressed in writing, in the first instance to the Chief Executive.

All complaints will be investigated and resolved. astl has a compliance board of 3 directors who resolve complaints and where appropriate impose penalties.

astl will not intervene or adjudicate in disputes between borrowers or intermediaries and members.

astl plays no role in the setting of rates terms or conditions of loan or mortgage facilities offered by members.